Legal notice

Smile Souq Limited — Store Policies

Trade Name: Smile Souq Limited
Phone: +1 (386) 291-0257
Email: Help@Smilesouqlimited.com
Business Address: 30 N Gould St, Sheridan, WY 82801, United States

1. Terms of Service

Welcome to Smile Souq Limited. By accessing or using our website, placing an order, or purchasing any product from our store, you agree to these Terms of Service.

Smile Souq Limited reserves the right to update product information, prices, availability, promotions, and these Terms of Service at any time without prior notice.

All products displayed on our website are subject to availability. We make reasonable efforts to ensure that product descriptions, images, pricing, and availability are accurate; however, occasional errors may occur.

By placing an order, you confirm that the information provided by you is accurate and complete and that you are authorized to use the payment method provided.

We reserve the right to refuse, cancel, or limit an order when we identify suspected fraud, unauthorized transactions, incorrect pricing, product availability issues, or other circumstances that may affect the security or integrity of the transaction.

2. Order Processing Policy

Orders are generally processed within 1–3 business days after payment confirmation.

Processing times may be longer during holidays, promotional periods, high-volume sales periods, or circumstances beyond our reasonable control.

Once an order has been shipped, customers will receive shipping confirmation and tracking information when available.

Customers are responsible for providing a complete and accurate shipping address. Smile Souq Limited is not responsible for delays or additional costs caused by an incorrect or incomplete address provided by the customer.

If an order cannot be fulfilled because a product becomes unavailable, we may contact the customer regarding an alternative product, delay, or refund.

3. Shipping Policy

We currently ship orders to eligible destinations within the United States and may offer shipping to additional locations where available.

Estimated delivery times depend on the shipping service selected, destination, carrier operations, weather, holidays, and other circumstances outside our control.

Shipping estimates are not guaranteed delivery dates.

Once a package has been handed over to the shipping carrier, carrier delays are outside the direct control of Smile Souq Limited.

Customers should use the tracking information provided with their order to monitor shipment progress.

If tracking shows that a package has been delivered but the customer cannot locate it, the customer should first check with household members, neighbors, building management, and the carrier. We may assist the customer in contacting the carrier, but we cannot guarantee replacement or refund for packages confirmed as delivered.

4. Return & Refund Policy

We want our customers to be satisfied with their purchases.

Customers may request a return or refund by contacting:

Email: Help@Smilesouqlimited.com
Phone: +1 (386) 291-0257

Return requests should include the order number, customer name, reason for the request, and relevant photographs or other supporting information when applicable.

Unless otherwise stated on the product page, customers should contact us within 30 days of delivery to request a return.

Products must generally be returned in unused, unopened, and original condition where applicable.

For hygiene, health, beauty, fragrance, or personal-use products, opened or used products may not be eligible for return unless the product was defective, damaged, incorrect, or otherwise required to be refunded under applicable law.

Approved refunds will generally be issued to the original payment method.

Original shipping charges may be non-refundable unless the return is caused by our error, a defective product, or applicable law requires otherwise.

Customers are responsible for return shipping costs when the return is requested for personal preference, incorrect selection, or other reasons not caused by Smile Souq Limited.

If an item arrives damaged, incorrect, or defective, customers should contact us as soon as possible and provide photographs of the product and packaging.

We reserve the right to investigate returns and refunds for suspected fraud, abuse, repeated excessive returns, or unauthorized chargebacks.

5. Cancellation Policy

Customers may contact us as soon as possible after placing an order if they wish to cancel it.

Cancellation requests are not guaranteed because orders may be processed or shipped shortly after purchase.

Once an order has been shipped, it generally cannot be cancelled and may instead be subject to our Return & Refund Policy.

If an order is successfully cancelled before shipment, any eligible refund will be issued to the original payment method.

6. Damaged, Defective, or Incorrect Orders

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us at:

Help@Smilesouqlimited.com

Please provide your order number and clear photographs of the product and shipping packaging.

After reviewing the issue, Smile Souq Limited may offer a replacement, refund, return authorization, or another appropriate resolution.

7. Privacy Policy

Smile Souq Limited respects your privacy.

When you place an order, create an account, contact us, or otherwise interact with our website, we may collect information such as your name, email address, phone number, billing information, shipping address, order information, and other information necessary to provide our services.

We use customer information to:

  • Process and fulfill orders.

  • Process payments.

  • Provide shipping and tracking information.

  • Communicate regarding orders and customer service.

  • Prevent fraud and unauthorized transactions.

  • Improve our website, products, and services.

  • Comply with applicable legal obligations.

Payment information is processed through our payment providers. We do not intentionally store complete payment card information on our own systems.

We may share information with service providers that help us operate our business, including payment processors, shipping carriers, technology providers, fraud-prevention services, and other vendors where reasonably necessary to provide our services or comply with legal obligations.

We do not sell personal information to third parties for money.

By using our website, you acknowledge that information may be processed by Shopify and other service providers necessary for operating our online store.

8. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand website usage, improve our services, and support advertising or marketing activities.

By using our website, you acknowledge that these technologies may be used as described in our Privacy Policy.

Where required by applicable law, we will provide appropriate choices regarding cookies and certain tracking technologies.

9. Payment Policy

All orders must be paid in full before they can be processed unless otherwise expressly stated.

We accept payment methods displayed at checkout.

Payment authorization and fraud screening may be performed by third-party payment processors.

Smile Souq Limited reserves the right to cancel or hold an order if a payment cannot be verified or if the transaction is suspected to be unauthorized or fraudulent.

10. Product Information

We make reasonable efforts to provide accurate product descriptions, images, ingredients, specifications, prices, and availability.

Product packaging, labeling, colors, or appearance may occasionally differ from website images due to manufacturer updates or other legitimate changes.

Customers should review the product packaging and manufacturer information before use.

For products containing ingredients or substances that may cause allergies or sensitivities, customers are responsible for reviewing the product information and determining whether the product is appropriate for them.

11. Fraud and Chargeback Policy

Smile Souq Limited takes payment fraud and unauthorized transactions seriously.

We may review orders for security and fraud-prevention purposes. Orders that appear suspicious may be delayed, cancelled, or refunded.

Customers should contact us before initiating a payment dispute or chargeback if they have an issue with an order. We will make reasonable efforts to investigate and resolve legitimate concerns.

Fraudulent chargebacks, unauthorized payment disputes, or intentional misuse of the payment system may result in cancellation of future orders and may be reported to the appropriate payment provider or authorities where appropriate.

12. Intellectual Property

All website content, including logos, branding, text, graphics, images, product presentation, and other original materials owned or licensed by Smile Souq Limited, may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.

Third-party trademarks and product names remain the property of their respective owners.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Smile Souq Limited will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website or products.

Nothing in this policy is intended to exclude or limit any consumer rights or liability that cannot legally be excluded or limited under applicable law.

14. Changes to These Policies

Smile Souq Limited may update these policies from time to time to reflect changes in our business, website, services, or applicable legal requirements.

The updated version will become effective when posted on our website unless otherwise stated.

15. Contact Information

If you have questions about these policies, an order, return, refund, shipping issue, or any other customer-service matter, please contact us:

Smile Souq Limited
30 N Gould St
Sheridan, WY 82801
United States

Phone: +1 (386) 291-0257
Email: Help@Smilesouqlimited.com

Business Name / Trade Name: Smile Souq Limited