Shipping Policy

Effective Date: August 2026

At Smile Souq Limited, we work to process and deliver your orders safely and efficiently. Please review the following shipping policy before placing your order.

Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends or U.S. holidays may begin processing on the next business day.

During holidays, promotions, or periods of high order volume, processing may take additional time.

Shipping Time

After your order has been processed and shipped, the estimated delivery time depends on the shipping method selected at checkout and the destination.

Typical U.S. delivery may take approximately 2–7 business days after shipment, depending on the carrier and service selected.

Please note that shipping times are estimates and are not guaranteed delivery dates.

Shipping Carriers

Depending on the destination and availability, orders may be shipped using carriers such as:

• USPS

• UPS

• FedEx

• Other reputable shipping carriers when appropriate

A tracking number will be provided when available after the order has been shipped.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your address before submitting your order.

Smile Souq Limited is not responsible for delays, returned packages, or additional shipping costs resulting from an incorrect, incomplete, or outdated address provided by the customer.

Tracking Information

Once your order has been shipped, tracking information will be sent to the email address associated with your order when available.

Customers can use the tracking number to monitor the shipment directly through the applicable carrier.

Please allow up to 24–48 hours for tracking information to become active after the shipping label is created.

Delayed Shipments

Carrier delays may occur because of weather, holidays, operational issues, incorrect addresses, customs procedures, or other circumstances outside our control.

If your package is delayed, please check the carrier's tracking information first. We will assist with reasonable shipping inquiries when possible.

Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please:

1. Check around your delivery location.

2. Check with household members or neighbors.

3. Check with your building management, if applicable.

4. Contact the shipping carrier using the tracking number.

If the carrier confirms delivery, Smile Souq Limited may assist with a carrier inquiry but cannot guarantee a refund or replacement for packages confirmed as delivered.

Lost or Damaged Packages

If your package appears to be lost, damaged, or significantly delayed, please contact us as soon as possible.

For damaged packages, please provide photographs of the package and product when requested so we can investigate the issue with the carrier.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the destination, package size, weight, shipping method, and applicable promotions.

Contact Us

If you have any questions about your shipment, please contact us:

Smile Souq Limited
30 N Gould St
Sheridan, WY 82801
United States

Phone: +1 (386) 291-0257
Email: Help@Smilesouqlimited.com